AXYZ - AXYZ ESSENTIAL Service PlanCompare Service Plans AXYZ Essential is our annual service plan that gives unlimited access to our telephone support. If you are on Net 30 terms, be aware that this item must be paid in advance. Access will be granted upon receipt of payment. Our team of factory trained technicians can assist you with the following types of issues over the phone: Machine initialization issuesError codes Communication issues Cut quality issues Vacuum hold down issues