101 Learning and Development Tools: Essential Techniques for Creating, Delivering and Managing Effective Training101 Learning and Development Tools is your practical guide to all the most up to date training techniques, organized around the classic learning and development cycle. Whether you need a quick, ready solution or some guidance on where to go for in depth information, this is your essential reference guide. It picks up from where you are in the process of managing learning, and helps you place it in a broader context. Each chapter is a mini guide to