Coping with Difficult PeopleBy: Robert M. Bramson Ph. D. Bosses, friends, family members, they've made your life hell until now! Based on fourteen years of research and observation, Dr. Robert Bramson's proven effective techniques are guaranteed to help you right the balance and take charge of your life. Learn how to: Stand up to anyone without fighting. Blunt a sniper's attack. Get a clam to talk. Cut off a Sherman tank at the pass. Manage bulldozers. Get stallers off the dime.